ABOUT XENIAXM
Your customers and your people. One system.
A focused consultancy built on the belief that small and mid-sized businesses deserve the same quality of experience thinking as the largest organisations in the world.
01 —
The story
Enterprise rigour. Without the overhead.
Keegan Wiebe
FOUNDER, XENIAXM
XeniaXM was founded by Keegan Wiebe with a straightforward observation: the frameworks and methods that drive exceptional customer and employee experiences at enterprise scale are rarely accessible to smaller businesses — not because they’re too complex, but because they’re rarely offered at the right size and price.
After years working in experience management across large organisations, Keegan set out to change that. The same rigour, measurement discipline and strategic thinking, for businesses building something worth caring about.
Keegan has designed and led XM programmes across industries, built listening infrastructure from the ground up, and helped leadership teams turn data into decisions that actually stick.
02 —
What we believe
Good experience management isn’t about surveys. It’s about building the organisational habit of listening, measuring, and acting — consistently, at every level.
KEEGAN WIEBE / FOUNDER, XENIAXM
03 —
A name with meaning
ξενία
kseh-NEE-ah
THE ANCIENT GREEK BOND BETWEEN HOST AND GUEST.
Hospitality, measured.
Xenia was more than courtesy. It was a reciprocal obligation to care. That principle shapes how we work today.
Rigour without rigidity
Proven frameworks, adapted to the reality of your business. Not the other way around.
Outcomes over activity
Every engagement anchored to metrics that matter. Honest counsel, even when the right answer is a smaller engagement.